Facial recognition is coming to hotels to make check-in easier—and much creepier

By Melissa Locker2 minute Read

Alibaba has created the hotel of the future and it’s wild, wonderful, and just a little creepy. FlyZoo, which is reportedly a Chinese pun for “must stay,” is a 290-room ultra-modern boutique hotel in Hangzhou, China that lets guests play with technology, check in with ease, and spend the night in the future for a low price of around $205—and at the cost of your privacy.

Thanks to technology culled from across Alibaba’s vast network of companies, most notably Fliggy, Alibaba’s online travel platform, guests can immerse themselves in the crossroads of hospitality and technology. As Skift reports, it all starts with booking through an app, where guests can pick a floor and a view, exploring the minimalist room. Check-in is a breeze, too, especially for Chinese guests who can use the app to scan their faces to expedite the process (for now foreign guests must use lobby kiosks). No need to pick up a key from the lobby, because the elevator will scan your face and take you to the correct floor, and your face will open the room door. Once inside the room, requests for water, new towels, extra pillows, and more will be taken by Ask Genie, Alibaba’s Alexa-like assistant, and a three-foot tall robot will deliver the goods. Too hot? Too cold? Too many lights? Ask Genie to shut the curtains or crank up the heat. Read more: https://www.fastcompany.com/90327875/facial-recognition-is-coming-to-hotels-to-make-check-in-easier-and-much-creepier

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